Exchanges and Returns

Return Policy during COVID lockdowns :

Please note, no returns or exchanges will be accepted during COVID lockdowns. This is for the safety of our employees & to avoid any unnecessary delays as we will be working with skeletal staff. Please get in touch with us before making a purchase to avoid any sizing issue, should you have any doubts. All product pages have a clearly descriptive sizing chart to help you make an informed decision. Our whatsapp number is 9152190851. You can email us at info@houseofmeows.com

We recommend you measure your pet before making any purchases that need body measurements to be exact. If you have any questions, please feel free to contact us at info@houseofmeows.com.
We may not be able to accept exchanges on Products for an incorrect size ordered by you, due to hygiene reasons.

We take every step to ensure all information needed for you to make an informed purchase is available on our website, however, in case you feel you need additional information before making a purchase for Modern House, Cat Trees, Scratchers & other accessories that need to be measured, please do not hesitate in contacting us.

We are always a phone call away !!

If there is a damage or shipping concern with your purchase, and you wish to exchange the product purchased, Please do note: We do not give refunds, and refunds are in the form of product/size exchanges only.

Returns and exchanges will also not be accepted in the following circumstances:

• If request is initiated after 2 business days of order delivery
• Product is used or altered
• Product is damaged due to misuse/overuse by the customer
• Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged

If the purchase price of goods chosen in lieu of the returned goods is less than that of the returned goods no refund will be given; and if the goods chosen in lieu of the returned goods exceed that of the returned goods the difference will be borne by the purchaser.

To avoid doubt, no refunds will be given for goods purchased from us. Customer is responsible for original and return shipping costs on exchanged items.

We do not reimburse shipping charges. The shipping charge for the exchanged product must be incurred by the customer.

House of Meows India  is not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments.

We are constantly thriving on providing you the best in quality.

We also do not accept any returns or exchanges on clearance/sale items.These items are considered a final sale and cannot be exchanged for any reason. We apologize for the inconvenience.

We strive to provide you with excellent customer service.

Please write to us on info@houseofmeows.com if you have any questions that we can help you with. Thank you for shopping with us!

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Cancellations, Returns and Exchanges:

We do not offer any monetary refunds. Please go through our cancellation policy in full. However, we are happy to assist you with exchanges.

Please refer to our exchange policy.

Shortage and Transit Damage:

You must inspect the goods at the place and time of delivery and notify us of any shortages, defects in the goods, or of any other complaint immediately and in any case within 48 hours of the goods being delivered, failing which the goods will be deemed to have been accepted and to be in good working order.

We are happy to exchange faulty goods, however, at times few products need an understanding of use.

Please allow us to explain the correct way of using a product (in case we notice the product is not faulty and only needs correct way of using).

Cancellations by you:

In case of requests for order cancellations, House of Meows reserves the right to accept or reject requests for order cancellations for any reason.

No refund will be provided if the order has been cancelled by you.

House of Meows has the full right to decide whether an order has been processed or not. We appreciate you will not debate the decision made by House of Meows and accept the decision regarding the cancellation.

Cancellations by us:

House of Meows has a right to cancel or refuse the order for any reason.

Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information.

We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.