Frequently asked questions
When will my order be delivered?
All our products are handcrafted, so processing takes a little time to ensure the highest quality.
- Orders are usually dispatched within 10-12 working days
- Delivery typically takes 5–7 days depending on your location
You will receive tracking details once your order is shipped.
Can I Return my product?
We currently do not offer returns or refunds.
Each product is made with care and undergoes quality checks before dispatch. However, in case of any issue, we are always here to help with a solution.
What can I do if my item (or part of it) is damaged?
If your order arrives damaged, we will provide a replacement.
To process this, please ensure:
- You record a clear unboxing video from start to finish
- The damage is clearly visible in the video
Without an unboxing video, we may not be able to process the replacement.
Once verified, our team will assist you with the next steps as quickly as possible
Do you offer customization?
Yes, we do offer custom designs and modifications.
If you’re looking for:
- Specific sizes
- Custom layouts
- Multi-cat setups
- Wall-mounted configurations
You can connect with us directly, and our team will guide you through the process.
Customization timelines and pricing may vary depending on the requirement.
Do you accept bulk or commercial orders?
es, we accept bulk orders and commercial projects.
We work with:
- Pet cafés
- Catteries
- Interior designers
- Retail spaces
For bulk requirements, please reach out to us with your details, and we’ll provide a tailored solution with pricing and timelines.
What materials do you use?
We focus on premium, durable, and pet-safe materials:
- High-quality plywood for strength and stability
- Authentic sisal jute for scratching (not low-grade substitutes)
- Smooth, pet-safe finishes
Our products are designed to ensure safety, durability, and long-term
Are your products suitable for all cats?
Yes! Our designs are made for kittens, adult cats, and multi-cat households.
Each product is built to support active climbing, scratching, and lounging needs.
Is the furniture strong and safe for wall mounting?
Absolutely. Our wall-mounted products are designed with strong load-bearing capacity when installed correctly.
We provide installation guidance, but we recommend professional installation for best results.
How do I maintain and clean the furniture?
Wipe wooden surfaces with a dry or slightly damp cloth
Avoid excessive water
Sisal areas naturally wear over time (that means your cat loves it