Refund policy
Refund, Return & Cancellation Policy – House of Meows
At House of Meows, every product is handcrafted and made-to-order using premium materials. Due to the personalized nature of our products, we follow a strict policy to maintain quality, fairness, and transparency.
🚫 Order Cancellation Policy
All orders placed on House of Meows are final.
❌ No cancellations are allowed once the order is placed
As each product immediately goes into production, we are unable to stop or reverse the process after confirmation.
🔁 Returns, Exchanges & Refunds
- We do not offer monetary refunds
- We do not accept returns
We only assist with exchanges in case of damage during transit, subject to strict conditions below.
📦 Damaged / Transit Issue Policy (Mandatory)
If your order arrives damaged or defective:
✅ You must:
- Record a clear, continuous unboxing video
- The video must show:
- Sealed package before opening
- Full unboxing process
- Visible damage clearly
- Report the issue within 48 hours of delivery
❌ Claims will NOT be accepted if:
- No unboxing video is provided
- Video is edited / incomplete / unclear
- Complaint is raised after 48 hours
- Product is used, altered, or mishandled
🔄 Exchange Policy (If Approved)
✔ Only applicable for transit damage cases
✔ Exchange will be processed after verification
Important:
- No refunds will be given
- Exchange is subject to product availability
- If replacement product value differs:
- Lower value → no refund of difference
- Higher value → difference to be paid by customer
🚚 Shipping Charges on Exchanges
- Shipping charges are non-refundable
- Reverse shipping + re-shipping costs must be borne by the customer
📏 Before You Buy (Important)
We strongly recommend:
✔ Checking product dimensions carefully
✔ Measuring your space/pet before purchase
✔ Contacting us if unsure
We may not accept exchanges for incorrect size selection, as many products are made-to-order and for hygiene reasons.
📩 Email: info@houseofmeows.com
📱 WhatsApp: +91 8450938009
We are always happy to help before you purchase.
🚫 Returns / Exchanges Not Accepted If
- Request raised after 48 hours of delivery
- Product is used, damaged, or altered by customer
- Returned without original packaging
- Packaging, labels, or accessories are missing
- Clearance / sale items (final sale)
📦 Address & Delivery Responsibility
House of Meows is not responsible for:
- Incorrect shipping addresses
- Refused deliveries
- Unclaimed shipments
⚠️ Handmade Product Disclaimer
All products are handcrafted, so slight variations in:
- Wood grain
- Finish
- Texture
are natural and not considered defects.
🚨 Monsoon / Operational Delays (If Applicable)
During unforeseen situations Like Monsoon, Water Logging
- Returns / exchanges may be temporarily paused
- Delays may occur due to limited staff or logistics
Customer safety and product quality remain our priority.
❗ Shortage / Defect Reporting
All issues must be reported within 48 hours of delivery, failing which the product will be considered accepted in good condition.
🔒 Order Acceptance & Cancellation by House of Meows
House of Meows reserves the right to:
- Cancel or refuse any order
- Request additional verification
If cancelled by us after payment, the amount will be fully refunded to the original payment method.
💛 Our Commitment
We are not mass manufacturers.
Every House of Meows product is:
🪵 Handcrafted in India
🐾 Designed for safety & durability
🌱 Made using eco-conscious materials
We focus on delivering premium, long-lasting furniture — worth the wait.
📩 Need Help?
For any queries or assistance:
📧 info@houseofmeows.com
📱 +91 8450938009
We’re always here to help 🤍